Service in SCAT is a type of service that your taxi company provides to customers. One service combines the order queue, tariff, settlement group, drivers and dispatchers.
Therefore, you need to start setting up work in SCAT from the "Services / Services" section.
To create a new service, click the "Add Service" button in the upper right corner. Fill in the following fields:
City.
Name.
Text color.
Background color.
Default queue - select the order queue that will work in this service. For more information, see Очереди заказов.
Type of calculation - there are 4 types of calculation in SCAT:
Default rate - define the default rate for this service. If you use the tariff scale, then the cost of a kilometer / unit of time for this tariff will not be taken into account, in this case, indicators of the cost of parking and waiting will be taken into account from this tariff. For more information about tariffs, see the section Tariffs/Tariffs.
Description.
Welcome file - an audio recording file in the telephony server that will be played when notifying the client.
Calculation Group - Select the default calculation group of drivers that will be used in this service. This group will also be used in settlements with drivers of other services, if their settlement group allows.
Deletion date.
Incoming lines are required to receive calls to SCAT if you have telephony connected. If necessary, you can create additional incoming lines to separate calls by service.
Three standard lines: main, other and wait are mandatory for telephony, it is not recommended to delete them!
The order queue combines all the orders for a particular service. It allows you to send an order to exactly those drivers who need it. Drivers also note which order queues are available to them.
An example of why you may need to divide orders into different queues: trucks and cars perform different types of transportation, tariffs are also different. To do this, two different services are created - passenger and cargo, and two different queues for each service, respectively.
Give the queue the same name as its service to avoid confusion.
You may need to transfer free orders from one queue to another.
Example: Comfort class cars can fulfill both orders from the "Comfort" service and orders from the "Economy" service. However, economy class cars can only fulfill orders from their Economy service. If all the drivers from the "Economy" service are busy, the order goes to the "Comfort" queue so that the drivers of the "Comfort" service can pick it up.
The transfer can be configured instantly, or after a while (specified in seconds).